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PRIVACY POLICY

Last updated: August 2026

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This privacy policy explains how Dr Christophe Clesse (“I”, “me”, “my”) collects, uses, stores and protects personal information when you use this website or contact me about my professional services.

I am the data controller responsible for your personal data. I am based in London, United Kingdom. 

I am registered with the Information Commissioner's Office under registration number C2011863.

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Information I collect:

When you contact me through the enquiry form or online booking system, I may collect the personal information you choose to provide. This may include your name, email address, telephone number, the content of your message, and information relating to your enquiry or appointment.

When you book a consultation, the booking system may also record appointment details and other information necessary to manage the booking.

If you become a patient, I may collect and process information relevant to providing psychological services, including information concerning your mental or physical health. Health information is treated as special category data under UK data protection law and is subject to additional safeguards.

This website also uses Wix’s built-in visitor analytics. These may collect information about how visitors use the website, such as pages viewed and general location. Where this information is provided in aggregated or otherwise non-identifiable form, it is used for statistical purposes and not to identify individual visitors.

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Website analytics, cookies and advertising:

In addition to Wix’s built-in visitor analytics, this website may use Google Tag Manager to manage website tags and tracking technologies. Google Tag Manager itself is a tag-management service and may facilitate the deployment of other technologies, including Google Analytics or Google Ads.

Where Google Ads or other advertising technologies are used, they may involve the use of cookies or similar technologies to measure website activity, understand how visitors interact with the website, and measure the effectiveness of advertising. Where required by law, non-essential cookies and similar tracking technologies will only be used with your consent.

These technologies may involve the collection of information such as your IP address, device or browser information, pages visited, interactions with the website, and information relating to advertising or referral sources. Depending on the technology used and the applicable settings, this information may be processed by Google or other third-party providers.

You can manage or withdraw consent to non-essential cookies through the cookie settings available on this website. You can also adjust cookie settings through your web browser. Further information about how Google processes personal data is available in Google's own privacy documentation.

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How I use your information:

I use personal information only for purposes connected with my professional services and the operation of this website.

This may include:

  • responding to enquiries;

  • arranging and managing consultations and appointments;

  • providing psychological assessment, psychotherapy, supervision or other professional services;

  • maintaining appropriate clinical and professional records;

  • communicating with you about services you have requested;

  • preparing reports or other professional documentation where appropriate;

  • teaching, training and professional education, using anonymised or composite material from which individuals cannot be identified;

  • meeting professional, legal, regulatory and insurance requirements; and

  • maintaining and improving the security and functioning of this website.

I do not use your personal information for direct marketing without an appropriate legal basis.

I do not sell your personal information or share it with third parties for their own marketing purposes. 

I do not make decisions about you by automated means alone, and I do not carry out profiling that produces legal or similarly significant effects.

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Legal basis for processing:

The lawful basis for processing your personal data depends on the purpose for which it is being processed. For enquiries and requests for services, I may process your information where this is necessary to take steps at your request before entering into a professional relationship or to provide services under an agreement with you.

Where necessary to provide psychological or other healthcare services, I process health information in accordance with the provisions of UK data protection law relating to special category data. This may include the health or social care condition under Article 9(2)(h) of the UK GDPR, together with the applicable safeguards in Schedule 1, Part 1, paragraph 2 of the Data Protection Act 2018.

I may also process information where this is necessary to comply with a legal or professional obligation, or where necessary for the establishment, exercise or defence of legal claims.

I will only process personal data where I have an appropriate lawful basis and, where required, an additional condition for processing special category data.

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Expert witness and medico-legal work:

Where I am instructed to prepare an expert report, the relationship is not a therapeutic one and I am not your treating clinician. I act as an independent expert with an overriding duty to the court.

My report and the information it contains will be disclosed to the instructing party, and may be disclosed to other parties and to the court. It may be referred to in open proceedings.

For this work I process health information under Article 9(2)(f) of the UK GDPR, which permits processing necessary for the establishment, exercise or defence of legal claims.

You cannot withdraw information from a report once it has been provided to the instructing party, and the usual right to erasure does not apply to material forming part of legal proceedings.

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Children and young people:

Where I work with a patient under 18, information may be shared with a person holding parental responsibility where this is appropriate and lawful.

Young people who are able to understand the decision may consent to their own treatment and may ask that information is not shared with a parent. I will discuss this at the outset of any work and explain the limits that apply.

Records for patients under 18 are retained until their 25th birthday, or their 26th birthday if they were 17 when treatment ended.

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Who processes your information:

Personal information submitted through this website is processed through Wix, the platform used to host and operate this website. Wix acts as a data processor for information that I process through the website on your behalf. Wix may use other service providers and may process personal information in countries outside the UK. Wix states that it uses contractual and other safeguards for international transfers where required by applicable data protection law. I may also share personal information where necessary with professional advisers, insurers, regulatory or statutory bodies, or other professionals involved in your care or assessment, where there is an appropriate legal basis for doing so. I do not otherwise disclose your personal information to third parties unless this is necessary for the provision of services, required by law, or permitted by applicable data protection and confidentiality rules.

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How your information is stored and protected:

I take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Information submitted through this website is stored and processed using the systems provided by Wix and other professional services that I use where necessary.

Clinical information is handled separately from general website enquiries and is subject to the additional confidentiality and security requirements that apply to professional healthcare services.

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How long I keep your information:

I retain personal information only for as long as necessary for the purpose for which it was collected, or for as long as required by applicable professional, legal, regulatory or insurance obligations.

  • Clinical records, adults: 20 years from the date of last contact, or 10 years after death

  • Clinical records, patients under 18: Until the patient's 25th birthday, or their 26th birthday if they were 17 when treatment ended

  • Medico-legal and expert witness files: 20 years from the date of the report

  • Enquiries that do not lead to an appointment: 12 months

  • Financial and invoicing records: 6 years

These periods reflect the Records Management Code of Practice for Health and Social Care (2021), applicable professional guidance, and the limitation periods for legal claims.

Where information is no longer required, I will securely delete it or otherwise dispose of it in accordance with applicable data protection requirements.

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Your data protection rights:

Under UK data protection law, you may have the right to:

  • request access to the personal information I hold about you;

  • ask me to correct inaccurate or incomplete information;

  • request the erasure of your personal information in certain circumstances;

  • ask me to restrict the processing of your information in certain circumstances;

  • object to certain types of processing; and

  • where applicable, request the transfer of your personal information to another organisation.

These rights are subject to certain legal exceptions and limitations. For example, information may need to be retained where there is a legal, professional or insurance requirement to do so. The right to erasure is not absolute. To exercise your rights, please contact me using the details below. I may need to verify your identity before responding to a request.

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Confidentiality:

I treat information disclosed in the course of psychological services as confidential and handle it in accordance with my professional obligations and applicable data protection law.

Confidentiality may be subject to limited exceptions where disclosure is required or permitted by law, where necessary to protect someone from serious harm, or where another lawful basis for disclosure applies.

Clinical information is treated separately from general website enquiries and is subject to the additional professional and legal safeguards applicable to healthcare information.

My professional practice is conducted in accordance with the relevant standards and requirements of the Health and Care Professions Council (HCPC) and the British Psychological Society (BPS).

I discuss my clinical work in regular professional supervision. Where identifying information is shared with a supervisor, that supervisor is bound by the same duties of confidentiality.

Where I use clinical material in teaching or professional training, I use anonymised or composite material constructed so that no individual can be identified. I do not use identifiable information for teaching or training without separate written consent.

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Changes to this policy:

I may update this privacy policy from time to time to reflect changes to my services, the website, applicable legislation or data protection practices. The date at the top of this policy indicates when it was last updated.

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Contact:

If you have any questions about this privacy policy or how your personal data is handled, please contact me at: drchristophe.clesse@outlook.com

If you are concerned about how your personal data has been handled and you are not satisfied with my response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
ico.org.uk

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